LEGAL
Privacy Policy
Last updated: 27 September 2026
Ritual & Ribbon (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use this website or contact us, how we use it and the choices you have.
Information We Collect
When you use our Request a Quote form, we collect the details you enter: your full name, company name, email address, phone number, type of enquiry and message. If you contact us by email or WhatsApp, we receive the information you choose to share. When you place an order, we may also collect recipient names, delivery addresses and phone numbers, and any personalisation details such as names, logos or messages.
Like most websites, our hosting provider automatically records basic technical information such as your IP address, browser type and the pages you visit, to keep the website secure and working properly.
How We Use Your Information
We use your information to respond to your enquiries, prepare quotes and proposals, create and personalise your gifts, arrange delivery, communicate with you about your order and improve our service. We do not sell or rent your personal information.
WhatsApp Enquiries
After you submit the Request a Quote form, WhatsApp opens with your enquiry details pre-filled so you can send them to us directly. Nothing is sent on WhatsApp until you choose to send the message. Messages exchanged on WhatsApp are also subject to WhatsApp’s own privacy policy.
Sharing Your Information
We share personal information only where needed to serve you: with delivery and courier partners to deliver your gifts, and with the providers who host our website and email. We may also disclose information where required by law.
Cookies
This website uses only the cookies needed for it to function and stay secure. We do not use advertising cookies.
Data Retention & Security
We keep your information only for as long as needed to handle your enquiry or order and to meet legal and accounting requirements. We take reasonable steps to protect it, although no method of transmission over the internet is completely secure.
Your Choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, at any time by writing to us using the details below.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.
Contact Us
For any questions about this policy or your personal information, please email us at ritualandribbonsupport@gmail.com or WhatsApp at +91 70428 52299.