LEGAL
Terms & Conditions
Last updated: 27 September 2026
These terms apply to your use of this website and to any quote, order or service provided by Ritual & Ribbon. By using this website or placing an order with us, you agree to these terms.
Our Services
Ritual & Ribbon creates curated corporate, festive and custom gifts. Product images on this website are for illustration; actual contents may vary slightly depending on availability. Where an item is unavailable, we may substitute it with one of equal or higher value, and we will let you know in advance for customised orders.
Quotes & Orders
Quotes are provided on request and are valid for the period stated in the quote. An order is confirmed once we confirm it in writing and receive any agreed advance payment. Prices, taxes and delivery charges are as stated in your quote or invoice.
Customisation & Branding
For personalised and branded orders, you confirm that you have the right to use any names, logos, artwork or text you provide. We will share details or proofs for your approval where applicable; please check them carefully, as we are not responsible for errors in content you have approved.
Payment
Payment terms, including any advance payment, are set out in your quote or invoice. Production may begin only after the agreed payment is received.
Delivery
Delivery timelines are estimates agreed at the time of order. We will keep you informed of any delay. Please make sure delivery addresses and contact numbers are complete and accurate, as we cannot be responsible for delays caused by incorrect details.
Changes & Cancellations
Changes to an order are subject to feasibility and may affect price and timelines. Because customised and bulk orders are prepared specifically for you, they cannot be cancelled once production has begun.
Damaged or Incorrect Items
If a gift arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs, and we will work with you to replace the item or find a fair solution.
Food Products
Some of our gifts contain food items such as dry fruits, sweets and chocolates. Please follow the storage instructions provided and check the ingredients if you or your recipients have allergies; ingredient information is available on request.
Intellectual Property
All content on this website, including text, images, logos and designs, belongs to Ritual & Ribbon or is used with permission, and may not be copied or reused without our written consent.
Limitation of Liability
To the extent permitted by law, our liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses.
Governing Law
These terms are governed by the laws of India.
Contact Us
For any questions about these terms, please email us at ritualandribbonsupport@gmail.com or WhatsApp at +91 70428 52299.